Welcome to Touchbase! Here's how to get up and running:
Sign in with your Google account
Add a contact - Enter their name, phone number, and timezone
Choose a coverage template - Pick a schedule that works for them
Calls start automatically - They'll receive friendly check-ins at the scheduled times
Tip: Add yourself as a contact first to experience exactly what your loved ones will hear!
What happens when they receive a call?
When Touchbase calls, they'll hear a friendly prompt: "This is Touchbase calling. Touch any key to hear your message." One button press confirms they're there, and the content plays. No passwords, no apps, no confusion.
📞 Check-in Types
Touchbase offers 7 types of check-ins, all included with your subscription:
🌅 Morning Messenger
Start their day with a friendly greeting that includes today's date and local weather. A bright, cheerful voice that says "good morning" when family can't be there.
🔄 Daily Routine
Gentle reminders for daily activities—appointments, taking a walk, or "don't forget lunch." You customize the message; we deliver it warmly.
🌙 Evening Wind-down
A calming end-of-day check-in with a preview of tomorrow. The phone call equivalent of tucking someone in and saying goodnight.
❓ Quick Question
A simple "How are you feeling today?" answered with one button press. You see the response instantly—peace of mind in 30 seconds.
🎉 Celebrations & Events
Birthday calls, anniversary messages, or "thinking of you" moments. Set them as one-time or yearly recurring. Perfect for special occasions.
🧘 Mindfulness Moment
A brief guided breathing exercise delivered by phone. Two minutes of calm in the middle of their day—no app required.
📻 Touchbase Radio
News headlines, sports scores, weather, music, and audiobooks—on-demand audio entertainment. Like having a friendly radio host call them personally.
📅 Scheduling Calls
Each contact can have up to 5 scheduled check-ins per day. You control the timing:
Setting Up Check-ins
Click on a contact to open their details
Tap the + Add Check-in button
Choose the check-in type
Set the time (uses the contact's timezone)
Save your changes
Silent Days
Need to skip certain days? Each check-in can have "Silent Days" where it won't call. Perfect for weekends or when you know they'll be unavailable.
Editing Check-ins
Click the pencil icon (✏️) next to any check-in to change its time, silent days, or disable it temporarily.
Note: All scheduled calls use the contact's timezone, so a 9am Morning Messenger happens at 9am their time.
📻 Touchbase Radio
Touchbase Radio is on-demand audio entertainment delivered by phone. Perfect for people who struggle with screens but love staying informed.
What's Available
News - Daily news headlines
Sports - Sports scores and updates
Weather - Local weather forecast
Music - Curated music selections
Audiobooks - Classic books read aloud in chapters
Web Player
You can also listen to Touchbase Radio content on the web at radio.touchbase.life. Great for previewing content or listening yourself!
📊 Viewing Responses
Every call is logged so you can see how your loved one is doing:
What You'll See
Call status - Answered or missed
Quick Question responses - Their 1-5 rating with color coding
Call history - When calls were made and their duration
Next scheduled call - When they'll hear from Touchbase next
SMS Notifications
Enable notifications in Settings to receive alerts:
Low Score Alerts - Get a text when someone reports feeling poorly (1 or 2)
End of Day Summary - Daily recap of all check-in activity
💳 Subscription & Billing
Touchbase Plus ($9.99/month)
1 Full Contact (up to 5 check-ins/day)
1 Light Contact (up to 2 check-ins/day)
All 7 check-in types included
Touchbase Radio access
Celebrations & special event calls
Works with any phone—landline or cell
Adding More Contacts
Need more people? Simply tap + Add Person on the home screen. If you've used all your slots, you'll be taken to checkout to add more:
Additional Full Contact - $4.99/month (5 check-ins/day)
You can use coupon codes at checkout for discounts or free add-ons.
Reducing Your Bill
To reduce your subscription cost, simply delete or archive a contact. After removing them, you'll be asked if you want to remove that slot from your bill.
Billing & Proration
All billing changes are prorated and aligned to your main subscription date:
Adding contacts — You pay only for the remaining days until your next billing date, then it's included in your regular bill.
Removing contacts — You receive a credit for the unused portion, applied to your next bill.
This means you have one billing date for everything, and you're always charged fairly for what you use.
Tip: Editing a contact (changing their name or phone number) doesn't affect billing—perfect for reassigning a slot to someone else.
Managing Payment
Go to Settings → Billing & payment to:
Update your credit card
View invoices
Cancel your subscription
Note: If you cancel, your service continues until the end of your billing period. Your data is preserved.
🔧 Troubleshooting
Calls not going through?
Check that the phone number is correct (include area code)
Verify the contact's timezone is set correctly
Make sure the check-in is enabled (not paused)
Check if today is set as a "Silent Day"
Wrong weather being reported?
Set the contact's zip code in their profile to ensure accurate local weather.
What phone number will they see?
Calls come from a dedicated Touchbase number. We recommend saving it in their contacts as "Touchbase" so they recognize it.
What if they don't answer?
You'll see "Missed" in your dashboard. The next scheduled check-in will still go out at its normal time.
🔒 Privacy & Data
Where is my data stored?
All data is stored securely in the United States on Google Cloud infrastructure with industry-standard encryption.
What data do we collect?
Contact information - Names and phone numbers you add
Call history - When calls were made and their status
Response data - Quick Question ratings
Data Security
All data is encrypted in transit and at rest
We never sell or share your data with third parties
You can export or delete your data anytime from Settings